Terms and Conditions

1.

Background

Theta Innovation Sdn Bhd and its subsidiaries, parent company, affiliates, associated companies, and jointly controlled entities (collectively, “Theta," "we," "us," or "our") values and respects the privacy of the people we deal with. We are the owners and operators of the BolehBook family of websites [individually "Website/s" or collectively "Our Websites"]. By using any of our webs You accept that you shall be bound by our current General Terms of Use ("General Terms"), and our Privacy Policy.
Our website conditions set out the terms between you and us under which you may use or access our websites. Our website conditions apply to all users of our websites.
Theta Innovation Sdn Bhd reserves the right to change the terms contained in our website conditions at any time. You are responsible for regularly reviewing all applicable contractual terms which are be posted on our websites for the use of such websites and services provided.
If you do not accept our website conditions, do not use any of our websites. We do change our website conditions, from time to time, so you should review them each time that you visit the website/s.

2.

Offer and Acceptance

All ticket listings on this platform constitute an invitation to treat, and not an offer. When a user selects ticket and proceeds to payment, they are making an offer to purchase that ticket.
A binding agreement is only formed upon successful completion of payment and issuance of the e-ticket. The system will automatically send an e-ticket to the email address provided, serving as formal acceptance of the user's offer.
The organiser or platform reserves the right to reject any ticket purchase or refund a transaction for any reason, including but not limited to fraudulent activity, pricing errors, or system glitches.

3.

Legal Capacity

3.1

Individual

1.
You may access and browse any of Our Websites regardless of age, provided that You agree to and comply with Our Website Conditions.
2.
However, if You wish to create an account or make an offer to purchase Products or Services, You must be at least eighteen (18) years of age and must register an account with Us.
3.
If You are under the age of eighteen (18), You are not permitted to open an account, register with Us, or place any orders for Products or Services. In such cases, You may only proceed if Your parent or legal guardian provides their consent and undertakes these actions on Your behalf—provided they are agreeable to do so.

3.2

Legal Person

If You open an account to order Services from us, and You act on behalf of a legal person [see definitions section below], You hereby warrant and undertake that You possess the authority to bind Yourself, Your principals or employers [or the legal person named by you] with whom You are engaged with or acting as employee or agent for.

4.

Registration and Account Creation

1.
As part of the registration and account creation process necessary to obtain access to certain of Our Websites, or of particular Services, including those portions that require a fee or payment for access, You shall select a username and a password. You shall not:
  • Select a username already used by another person or very similar to that of another person which is likely to cause confusion.
  • Use a username in which another person has rights, without such person's authorization.
  • Use a username that We, in our sole discretion, deems offensive or inappropriate.
    • 2.
    You shall provide to Us documentary proof of identity documents, such as scanned copies of Your Identity Card, Passport or Company profile, should such be necessary. We reserve the right to deny creation of Your account based on Our inability to verify the authenticity of the registration information or documents provided by you.
    3.
    You shall be solely responsible for maintaining the confidentiality of Your username and password combination. You shall immediately notify Us in writing of any known or suspected unauthorized use of Your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of Your password or credit, debit, charge card or banking information.
    4.
    You are fully responsible for all usage and activity on Your account, including, but not limited to, use of the account by any third party authorized by You to use Your username and password combination. The use of Your account by any individual under the age of eighteen (18) is strictly prohibited.
    5.
    If the computer system on which You accessed Our Websites, or Services on Our Websites, is sold or transferred to another party, You are advised to delete all cookies and software files obtained by or through use of Our Websites or of the Products or Services used or accessed by You.
    6.
    Whether as an individual or as a business user, You agree to maintain only one account with us at any time for the Provision of any Service, unless otherwise agreed between us. At the time of account creation, You certify that You have no other account(s) with us.

    5.

    Payment Mediums

    1.
    All payments must be effected in the currency of Malaysia (MYR).
    2.
    Payments may be made using the following payment mediums:
  • By Credit Card, Debit Card or Charge Card.
  • By a Cheque issued by a Bank in Malaysia.
  • By an Inter Bank Transfer of Funds from Your Bank to Our Bank Account [Telegraphic Transfer].
  • Such other method as may be agreed between You and us.
    • 3.
    The Services ordered shall only be provided to You once We have received cleared payment of Our invoice.
    4.
    For Services to be provided to you, the service will be activated upon Our receiving cleared payment from You against Our invoice.
    5.
    Once payment has been cleared into Our Bank accounts, We shall provide You notifications by email advising You:
  • Of the cleared payment paid against Our invoice.
  • Of the relevant particulars of Your subscribed for and Services, and any relevant activation codes, usernames or passwords, or download links for software or apps, which are applicable for such Services.
    • 6.
    Payments by Cheque shall comply with the following requirements: Cheque Payment shall be Made in favour of: THETA INNOVATION SDN BHD, and posted to this Postal Address : 11B, Jalan 51a/223, Seksyen 51a, 41600, Petaling Jaya, Selangor.
    7.
    Interbank, swift or wire Payments shall be paid to Our Bank Account as follows:
  • Name of Bank:
  • Account Name:
  • Account No:
  • SWIFT Code:
    • 8.
    Where payment has not been received by Us within fourteen days of the issue of Our Invoice, We reserve the right to cancel Your order without any recourse by You. We reserve all of Our legal rights in such an instance for any costs, expenses or charges incurred by Us which We shall have the right to recover against You for such cancelled orders.

    6.

    Intellectual Property

    1.
    All Content included on Our Websites, including, but not limited to, text, graphics, logos, icons, images, data compilations, page layout, underlying code and software is the property of Theta Innovation Sdn Bhd, our affiliates or other relevant third parties. By continuing to use Our Websites you acknowledge that such materials are protected by applicable Malaysia International intellectual property laws, the applicable laws of other countries or under international law or conventions.
    2.
    You shall not reproduce, copy, distribute, store or in any other fashion re-use material from Our Websites, unless otherwise indicated on the Websites, or unless given express written permission to do so by Us.

    7.

    Links to Our Websites

    Those wishing to place a link to Our Websites may do so only to the home page of our Website which is : https://www.bolehbook.com.my/ without prior permission. Deep linking (i.e. links to specific pages within our Websites) requires our express permission. To find out more please contact Us by email at support@bolehbook.com

    8.

    Accounts and Registration

    1.
    In order to procure specific Services on Our Websites , You are required to create an Account which will contain certain personal details and Payment Information which may vary based upon Your intended use of Our Websites and its Services. By continuing to use Our Websites You represent and warrant that:
  • All information that You submit is complete, factual and truthful.
  • You have permission to authorize Payment to Us using the payment method designated by you.
  • You have permission to submit the relevant payment information to Us.
  • You will, on a continuing basis, and as a continuing obligation, keep such payment or banking information accurate and up-to-date. Your creation of an Account is further affirmation of Your representations and warranties which are made herein.
  • You will not share Your Account details, particularly Your username and password combination, with third parties or unauthorized persons.
    • 2.
    Theta Innovation Sdn Bhd accepts no responsibility or liability for any loss or damage incurred by You as a result of Your Account details being shared by You with any third parties. If You use a shared computer, it is recommended that You do not save Your Account details in Your internet browser.
    3.
    If You have reason to believe that Your Account details have been obtained by another person without Your consent, You should contact Us immediately at support@bolehbook.com to suspend Your Account and cancel any unauthorized orders or payments that may be pending.

    9.

    Termination and Cancellation

    1.
    Only Theta Innovation Sdn Bhd reserves the right to terminate Your Account at any time, at its sole discretion. If We terminate Your Account, You will be notified via email, and an explanation may be provided where appropriate. Notwithstanding the foregoing, We may terminate Your Account without providing any reason or prior notice.
    2.
    If Theta Innovation Sdn Bhd terminates Your Account, any current or pending orders or payments on Your Account will be cancelled and the provision of Products or Services to You will be cancelled.
    3.
    Theta Innovation Sdn Bhd reserves the right to cancel orders or payments without stating any reasons for the same. Such may be effected at any time prior to the processing of any payment by You or the commencement of any ordered for Products or Services.
    4.
    If orders or payments are cancelled for any reason prior to delivery of the Products to You, or commencement of the Services, You will be refunded any monies paid in relation to those purchases or transactions.

    10.

    Payments

    1.
    Any and all monies are due for payment on completion of the order or on the dates, or intervals specified in that Order as may be applicable, unless alternative arrangements are agreed between You and Theta Innovation Sdn Bhd.
    2.
    Agreed Interest for late payments shall be charged at the rate of two [2] percent per month until all sums due and owing by You have been paid.

    11.

    Products and Services Pricing and Availability

    1.
    All pricing information, or fees or charges, for Services on Our Websites are correct at the time of going online. You hereby agree that Theta Innovation Sdn Bhd reserves the right to change prices, fees or charges and alter from time to time as it deems necessary.
    2.
    All prices fees or charges on Our Websites do not include GST, unless otherwise specified.
    3.
    The final price that shall be paid by You shall be itemized and specified in our Invoice which shall include the following items as are applicable:
  • GST [at the rate of 6%].
  • Insurance Costs [if applicable].

    • 12.

    Service Availability

    1.
    During the term of the applicable, BolehBook will use reasonable efforts to achieve a Monthly Uptime Percentage of at least 99.5% for any calendar month. The following are not counted as Downtime:
  • Service unavailability caused by scheduled maintenance of the platform used to provide the applicable service. Theta Innovation Sdn Bhd will endeavor to provide at least twenty-four (24) hours’ advance notice for any scheduled maintenance that may affect the availability of the BolehBook service or
  • Service unavailability caused by events outside the direct control of Theta Innovation Sdn Bhd or its subcontractor(s), including but not limited to force majeure events, internet outages, or the failure of any technology, systems, or equipment used to connect to or access the BolehBook service.
    • 2.
    Support Services.
    Support consists of assistance provided to customers via the Internet regarding the use of the BolehBook application and the resolution of issues. Support cases are tracked and managed through email services operated by BolehBook’s support center. Basic support is available Monday through Friday during BolehBook’s business hours, excluding public holidays.

    13.

    Provision of Services

    1.
    Provision of Services shall commence when full payment has been received by Theta Innovation Sdn Bhd.
    2.
    BolehBook shall use its best endeavors to provide the services with reasonable skill and care.
    3.
    Provision of all Services shall be subject to the Website Terms which apply to the specific Services ordered by you.
    4.
    In the event that the Services provided are not in conformity with your Order and are thus incorrect or incomplete, you should contact us within two (2) days to inform us of the issue. BolehBook will ensure that any necessary corrections are made within a reasonable time frame.
    5.
    BolehBook reserves the right to make changes or alterations to the Services from time to time.

    14.

    Software or Provided with any Products or Services

    1.
    Where any Services include software or apps for use in connection with the ordered Services, such software or apps may be subject to an End User License Agreement ("EULA") or other contractual terms provided by a third-party owner or licensor. You agree to comply with any such EULA or Terms of Use applicable to the software.
    2.
    If the software are not accompanied by a EULA or Terms of Use, then Theta Innovation Sdn Bhd grants you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with the Services provided through BolehBook, and in accordance with our Website Conditions.

    15.

    Returns and Refunds

    1.
    BolehBook aims to always provide high-quality products and services that are fault-free and undamaged. However, on occasion, goods may need to be returned. Returns are governed by these Terms and Conditions
    2.
    If any tickets purchased contain errors (e.g., incorrect event details, missing QR codes), the Purchaser should contact Bolehbook support within ten (10) working days for assistance. Bolehbook is not responsible for refunding or replacing tickets due to user errors or change of mind. Refunds, if applicable, will be processed through the original payment method, subject to the event organizer's refund policy.
    3.
    If a purchased ticket is not received due to a system error, incorrect email entry, or other technical issues, the Purchaser should contact Bolehbook support within ten (10) working days for assistance. Bolehbook is not responsible for ticket non-delivery due to incorrect user-provided details or email filtering. Any refunds, if applicable, will be subject to the event organizer's refund policy.
    4.
    BolehBook reserves the right to exercise discretion in resolving any service-related issues or refund requests under these Website Conditions. Factors that may be considered include, but are not limited to: the nature of the issue, the time elapsed since the service was delivered, the Purchaser’s usage history, and any evidence provided to support the claim
    5.
    Tickets purchased are valid only for the specified event, date, and time. Once the event has taken place, tickets cannot be refunded or exchanged. Any refund requests due to event cancellations or rescheduling are subject to the event organizer's policy.

    16.

    Disclaimers

    You hereby irrevocably acknowledge and agree that:
    1.
    BolehBook makes no warranty or representation that Our Websites, and Services, shall meet Your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose/s, that it will not infringe the rights of third parties, that it will be compatible with all computer systems, that it will be secure, and that all information provided will be accurate. We make no warranties or guarantees of any specific results from the use of Our Websites and of the Products and Services offered thereat.
    2.
    BolehBook is not responsible for any material created or submitted by Users of Our Websites. No material created by Users is endorsed or otherwise supported by BolehBook. BolehBook assumes no responsibility for any offence, loss or other harm resulting from material created or submitted by Users.
    3.
    No part of Our Websites is intended to constitute professional opinion or advice and the content of Our Websites shall not be relied upon when making any decisions or taking any action of any kind.
    4.
    The data and information on Our Websites are not designed with commercial purposes in mind. BolehBook makes no representation or warranty that the content of Our Websites are suitable for use in commercial situations or that it constitutes accurate data and / or professional advice on which business or financial decisions can be based.
    5.
    All Users are expressly warned that they secure and obtain the advice of professional persons [such as lawyers, accountants, and property surveyors or valuers] when making a decision as to whether to enter into a transaction relating to real property.
    6.
    Whilst every effort has been made to ensure that all descriptions of Products and Services available from Our Websites correspond to the actual Services available, BolehBook is not responsible for any variations from these descriptions.
    7.
    Whilst BolehBook uses reasonable endeavours, on a best efforts basis, to ensure that Our Websites, and our Services, are secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

    17.

    Availability OF Our Websites And Of Our Services

    1.
    You hereby irrevocably agree that Our Websites and Services provided on Our Websites, or any of them, are provided on an "AS IS", on an "AS AVAILABLE", and on an 'WITH ALL FAULTS ACCEPTED' basis. We make and give no representations, warranty or conditions, whether statutory, express or implied, that the Services shall be free of defects and / or faults. To the maximum extent permitted by law, We provide no warranties (statutory, express or implied) of fitness for a particular purpose, accuracy of information, compatibility, reliability or of satisfactory quality.
    2.
    BolehBook accepts no liability for any disruption or non-availability of Our Websites, or of its Products and Services resulting from external causes, including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, force majeure events, acts of war or legal restrictions and censorship.

    18.

    Limitation of Liability

    To the maximum extent permitted by law, BolehBook accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, punitive, special, or exemplary damages arising from the use of any of our Websites, our services, business interruption or loss of profit, business opportunity, or goodwill, or any information contained therein. Users should be aware that they use Our Websites, our Products and services, and its Content at their own sole risk.
    i.
    No Waiver
    In the event that BolehBook fails to exercise any right or remedy contained herein, such failure shall not be construed as a waiver of that right or remedy.
    ii.
    Third Party Rights
    Nothing in our Website Conditions shall confer any rights upon any third party/parties. The agreement created by these Website conditions is between You and BolehBook, its subsidiaries or affiliates.

    19.

    Electronic and Mobile Communications

    1.
    BolehBook may choose to deliver all communications to You electronically, which may include: (a) email [to the email address that You provide to BolehBook upon registration].
    2.
    You agree to do business electronically with BolehBook, and to receive electronically all current and future notices, disclosures, communications and information. You hereby agree that the afore mentioned communications or notices provided electronically satisfies any legal requirement that such communications be in writing.
    3.
    You agree that You meet the following technical requirements and are able to access and retain copies of notices and information sent or made available electronically:
  • Internet Access
  • PDF Reader
  • Ability to print with Internet browser
  • e-mail
    • 4.
    Notices that are required to be sent to Us in hard copy shall be given to Us either by hand or courier delivery or posted to our Offices at Theta Edge Berhad, 11B, Jalan 51a/223, Seksyen 51a, 41600, Petaling Jaya, Selangor. Such notice will be deemed received 3 days after posting if sent by post, and the day of handover if delivered by hand.

    20.

    Events Beyond Our Reasonable Control (Force Majeure)

    Theta Innovation Sdn Bhd shall not be held liable for any delay or failure to fulfill its obligations under these Website Conditions or any related agreement if such delay or failure results from causes beyond its reasonable control, including but not limited to force majeure events such as natural disasters, war, acts of terrorism, industrial actions, pandemics, or other unforeseeable events.

    21.

    Disputes or Claims

    Any controversy, claim, or dispute of whatever nature arising between You and Theta Innovation Sdn Bhd (a "Dispute"), including, without limitation, a Dispute arising out of, or having to do with Your Use or Access to Our Websites, including any Services, Content, or any Agreement entered into between You and Us, shall be resolved by binding arbitration.
    Our agreement to arbitrate shall continue in full force and effect despite the expiration, rescission, or termination of the Agreement between Ourselves and You. Either party may begin the arbitration process by giving a written notice to the other party setting forth the nature of the Dispute and its pertinent particulars.
    The arbitration shall be in accordance with the Kuala Lumpur Regional Centre for Arbitration Rules which shall be deemed to be incorporated herein by this reference. The arbitration shall be held in Kuala Lumpur, Malaysia, and shall be conducted in the English Language. The award of the arbitrator(s) shall be treated as final and binding on the disputant parties and enforceable in any court of competent jurisdiction.
    In any Dispute which involves any claim or dispute where the monies claimed [whether as loss, damages, compensation or otherwise] exceeds more than MYR 100,000, three arbitrators shall adjudge the dispute. For claims under this sum, one arbitrator shall adjudge the dispute.
    The arbitrator(s) shall have the authority to award actual money damages (with interest on unpaid amounts from the date due until repayment), specific performance, and temporary injunctive relief, but the arbitrator(s) shall not have the authority to award the excluded losses or damages as is specified in these Website Conditions or in any applicable Additional terms.
    Either party may request the arbitrators to provide a Reasoned Award in writing at the end of the arbitration. The Award of the Arbitrators shall be provided in writing no later than thirty [30] consecutive days from the date that the arbitration ends.
    The party that substantially prevails in the dispute shall be entitled to its arbitration costs and attorney's or solicitors fees, which matter shall be adjudged by the arbitrator/s.
    If a party fails to proceed with arbitration, unsuccessfully challenges the arbitration proceedings, or fails to fully comply with the orders or directions of the arbitrators, the arbitrators and the other parties involved in the arbitration shall nevertheless be entitled to proceed with the arbitration until its conclusion.
    Except as otherwise required by law, the parties agree to maintain as strictly confidential all information or documents obtained during the arbitration process, including the resolution of the Dispute.
    Notwithstanding the parties agreement to settle their disputes by arbitration, the parties hereby agree that in relation to intellectual property issues, or where the rights of a party are in serious jeopardy, and incalculable loss may be suffered by an innocent party, then, in such an event, the aggrieved party shall be entitled to move the High Court sitting in Kuala Lumpur, Malaysia, so that equitable reliefs can be provided, such as injunctions, declarations, accounts or specific performance. The parties agree that resort to legal process shall not stay the arbitration proceedings, which shall proceed to resolve any other issues in dispute between the parties.

    22.

    Definitions

    The Definitions specified here shall, unless the context requires otherwise, apply to our General Terms, and Our Privacy Policy.
    i.
    "BolehBook" means Theta Innovation Sdn Bhd, its subsidiaries, affiliates, agents, servants and contractors.
    ii.
    "Account" means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on Our Websites.
    iii.
    "Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of Our Websites.
    iv.
    "Services" means collectively any online facilities, tools, Services [including interactive services] or information that BolehBook makes available through Our Websites either now or in the future.
    v.
    "Payment Information" means any details required for the purchase of Products or Services from our Websites. This includes, but is not limited to, credit / debit card numbers, bank account numbers and bank sorting codes.
    vi.
    "Purchaser" means any person or business that buys Goods from any of our Websites.
    vii.
    "Invoice" means collectively any invoices, receipts or similar document that may be in hard copy or electronic form.
    viii.
    "System" means any online communications infrastructure that BolehBook makes available through our Websites either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.
    ix.
    "You" "Customer" "User" means You or any third party that uses or accesses Our Websites or our Products and Services.
    x.
    "Our Websites" means the websites that are specified at the preamble to these General Terms of Use.
    xi.
    "Affiliate" or "subsidiary" means any related or associate company of Theta Innovation Sdn Bhd including their successors, assigns, employees and agents.
    xii.
    "Agreement" or "Contract" means these Website Conditions, any applicable Additional Terms, and Policy terms which are applicable to the use of any of Our Websites, or for Services ordered, supplied or sought by You from Us which shall be specified in the relevant Website [or webpage], or such other document provided or displayed on Our Websites in relation to such Services.
    xiii.
    "Contents" means all information, text, sound, and music, Software, photographs, videos, graphics, data, messages or other materials.
    xiv.
    "Services" means any tangible or intangible Services listed on any of Our Websites.
    xv.
    'Individual' or 'natural person' shall mean a human being who has reached the age of majority and has legal capacity to contract.
    xvi.
    'Legal Person' means any entity created, formed, registered or incorporated pursuant to the Laws [or internal Laws] of a Country, State or any political subdivision thereof, or pursuant to International Law or Conventions. For the avoidance of doubts, such shall encompass a sole proprietorship, a general or limited partnership, a Company or Corporation [whether public or private, and whether with limited liability or unlimited liability], Trusts, Foundations, Societies, and Associations of Persons.
    xvii.
    A 'party' means either ‘BolehBook’ or a 'User' as is applicable to the context in which such expression is used.
    xviii.
    'The parties' means BolehBook and the User collectively.
    xix.
    'Us' 'We' 'Our' means BolehBook, its subsidiaries, affiliates and partners.
    xx.
    'Use' or 'Access' in relation to use or access to any of Our Websites and its services shall also apply to use or access via any mobile device or application.
    xxi.
    'User' 'You' 'Your' 'Subscriber' means you, the User of any of Our Website or Our Services.
    xxii.
    Our "Website Conditions" shall mean collectively our "General Terms" our "Privacy Policy", , which shall be deemed to apply to all Users, Subscribers or Members of all of Our Websites, and of our Services, unless the context provides otherwise.